All returns must be sent in its original packaging and must be in pristine condition and must not have been used in any way.
Changed your mind
If you wish to change your mind, you have 14 day to inform us, by emailing us at firstname.lastname@example.org quoting your order number and surname. If you are able to give us a reason, that would be really helpful.
You then have a further 14 days to return the item(s) back to us. Please return to ADA Publishing Ltd, 1 Russell Court, St. Andrew Street, Plymouth, PL1 2AX.
You must obtain proof of postage and send the item(s) in protected packaging and via Royal Mail. You will not be refunded for the return postage. A full refund will be paid within 14 days, once the item(s) has arrived safely back to us.
You have 14 days to return the item(s) if they are faulty or damaged. You must obtain proof of postage and send the item(s) in protected packaging and via Royal Mail. We will refund you in full. Once the item(s) has arrived safely back to us, we can either send a replacement or refund in full plus return postage.
Please contact us at email@example.com for any queries that you may have…. Thank you.